Privacy policy

Privacy Policy

Effective Date: 02/02/2024

This Privacy Policy outlines how www.belovedworldwide.com ("the Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

If you have questions, need more information about our privacy practices, or wish to make a complaint, contact us via email at weare@belovedworldwide.com

Collecting Personal Information

When you visit the Site, we collect information about your device, interactions with the Site, and details necessary to process your purchases. Additional information may be collected if you contact us for customer support. Refer to the list below for details on the Personal Information we collect and the reasons:

Device Information

  • Purpose of collection: To load the Site accurately and perform analytics on Site usage.
  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Version of web browser, IP address, time zone, cookie information, viewed sites/products, search terms, and Site interaction details.

Order Information

  • Purpose of collection: To provide products/services, process payments, arrange shipping, provide order confirmations, and offer customer support.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of collection: To provide customer support.
  • Source of collection: Collected from you.
  • Disclosure for a business purpose: Shared with our processor Shopify.
  • Personal Information collected: Ensuring safe market for customers.

Minors

The Site is not intended for individuals under the age of [INSERT AGE]. We do not intentionally collect Personal Information from children. If your child has provided us with Personal Information, contact us for deletion.

Sharing Personal Information

We share Personal Information with service providers to provide services and fulfill contracts. For instance:

  • We use Shopify to power our online store. Read more about Shopify's use of Personal Information here.
  • We may share Personal Information to comply with laws, respond to lawful requests, or protect our rights.

Additionally, you agree to our Messaging Terms and Messaging Privacy Policy.

Behavioral Advertising

We use Personal Information for targeted advertisements or marketing communications. For more information, see our practices with Google Analytics here and opt-out options here. You can also opt out of targeted advertising with Facebook, Google, and Bing.

Using Personal Information

We use your Personal Information to provide services such as offering products, processing payments, and keeping you informed about new products, services, and offers.

Lawful Basis

In compliance with GDPR, if you're an EEA resident, we process your personal information under various lawful bases: your consent, contract performance, legal compliance, protection of vital interests, public interest tasks, and legitimate interests that don't override your fundamental rights.

Retention

We retain your Personal Information for our records unless you request erasure. For more on your right of erasure, see the 'Your Rights' section below.

Automatic Decision-Making

If you're an EEA resident, you have the right to object to automated decision-making. We use limited automated decision-making through Shopify to prevent fraud, with details listed in the section.

 

 

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

 

Your Rights

GDPR

If you're an EEA resident, you have rights to access, portability, correction, updating, and erasure of your Personal Information. Contact us to exercise these rights.

CCPA

If you're a California resident, you have rights to access, portability, correction, updating, and erasure of your Personal Information. Designate an authorized agent if needed.

Cookies

A cookie is a small amount of information downloaded when you visit our Site. We use various cookies, and details of those necessary for the Store's functioning are listed below.

Do Not Track

We do not alter our practices based on "Do Not Track" signals.

Changes

This Privacy Policy may be updated. Check for changes reflecting operational, legal, or regulatory reasons.

Complaints

If you have complaints, contact us. If unsatisfied, lodge a complaint with the relevant data protection authority.

Last Updated: 11/03/2023